Themed session – Innovation
Shelterbox: our CRM implementation journey
About to embark on implementing a new CRM? Join Will Kemp from Shelterbox and Alison Davis from Blackbaud Europe, for an honest and heartwarming discussion on how your organisation can best prepare and execute on implementing a new CRM. In this session Will and Alison will explore how Shelterbox went about finding the right CRM partner for their organisation, what they were hoping to achieve with a new CRM, the lessons they learned on their journey to implementation and the results they are now achieving. A balance of practical advice and anecdotes, you’ll come away armed with useful information to help you embark on implementing the right CRM at your organisation.