Lightning talk

Chatbots in 2021 – relevant or redundant? 

Find out what conversational artificial intelligence (AI) is and how you can use it to deliver rapid digital transformation in organisations like yours in 2021. Discover how to cut through the hype and learn how conversational AI can make a real difference for members, supporters and staff. This talk from leading UK digital agency Deeson will include real-world examples of AI in action as well as practical tips and hints.  


Simon Wakeman, CEO, Deeson

Simon is CEO at Deeson – an agency that creates digital platforms for high profile national and international clients. He also works with conversational artificial intelligence consultancy GreenShoot Labs to help their clients understand how to use chatbots as part of digital transformation programmes.  Since building his first website as a university student in 1996, Simon has worked in a range of senior digital leadership roles. He has delivered lasting transformational change in private and public sector organisations, working with digital, marketing, communications, commercial, customer service, technology and strategy teams.