Themed session – Culture

Agent Anywhere – Making the Virtual Contact Center a reality

Are the new worlds of delivering exemplary customer experience and contact centers going virtual incompatible?    

COVID-19 has driven a massive shift of needing to deploy remote contact centers quickly and efficiently, while still being able to deliver an outstanding experience to your constituents and Members.   

This session will explore the issues around virtual contact centers, remote agents, tools to manage contact centre from anywhere and ensuring remote agents’ well-being.   

In it, you’ll learn how you can still deliver exceptional customer experience remotely.  

Join Vonage’s thought leadership panel on September 9th at 10:50am GMT with “Making the Virtual Contact Center a Reality.”