Themed session – Digital

3 critical tips for launching new tech during lockdown 

How was a new Salesforce implementation kept on track as the Covid-19 lockdown came into effect?  

Hear directly from Jacqui Lowe, formerly of Comic Relief, and Hyphen8 their implementation partner, as they play back the reality of turning Agile, MVP and Knowledge Transfer from buzzwords into genuinely enabling techniques. 

Jacqui will share the practicalities, pain points and benefits these approaches brought in pursuit of their objective.  


Elaine Forth, CEO, Hyphen8

Elaine Forth is CEO and co-founder of Hyphen8, a specialist CRM consulting business and Salesforce Impact Partner, where she leads the design, delivery and ongoing support of all solutions Hyphen8 delivers to Not for Profit organisations. 

Elaine has over 20 years’ experience in database marketing and working with Not for Profit organisations. As a certified Salesforce consultant, in recent years she has focused on the design and implementation of grant management, fundraising and finance solutions on the Salesforce platform. 

She is committed to adding value and is passionate about Hyphen8’s social mission to donate pro bono time and Salesforce product accelerators as active participants in the Pledge 1% programme. 


Jacqui Lowe, Former Impact and Investment System Manager, Comic Relief

Up until the end of August, Jacqui was the Impact and Investment and System Manager at Comic Relief where she held key roles for the past 12 years.  Jacqui led the successful implementation of the new grant management system during 2020 despite the challenges of Covid-19 lockdown.